1. What is a Virtual Assistant (VA)?

A Virtual Assistant provides remote administrative and organisational support.
For healthcare professionals, this typically includes inbox management, scheduling, documentation and non-clinical patient communication.

2. Why would I need a Virtual Assistant?

Running a healthcare practice involves ongoing administrative responsibilities.
A VA helps reduce that workload, creating more structure, continuity and efficiency in your daily operations.

3. What packages do you offer?

I offer three structured monthly support packages:

• Essential Support: €500/month (10 hours)

• Steady Support: €1000/month (20 hours)

• Full Support: €1500/month (30 hours)

Each package provides fixed monthly hours to ensure clarity and consistency.

4. What’s included in each package?

• Essential Support: Core inbox, scheduling and basic administrative support.

• Steady Support: Ongoing structured support with workflow coordination.

• Full Support: Comprehensive administrative partnership with extended involvement.

Detailed descriptions are available on the Pricing page.

5. Is there a minimum commitment period?

Yes. All monthly packages require a minimum commitment of three months.
This ensures continuity and allows time to establish an effective working structure.

6. Can I purchase additional hours if needed?

Yes. Additional hours can be booked at €60 per hour (excl. VAT), subject to availability.

7. How do I start working with you?

You can begin by scheduling a consultation.
During this conversation, we assess your needs and determine which level of support is most suitable.

8. What is your availability?

I am available Monday through Thursday, from 9:00 AM to 5:00 PM.
Fridays are primarily reserved for administrative tasks and follow-ups.

9. How do we communicate?

Communication is primarily handled via email to ensure clarity and documented follow-up.
Phone calls are available by appointment.

10. How does billing and payment work?

Invoices are issued monthly in advance.
Payment is due within 7 days.
If starting mid-month, the invoice will be prorated accordingly.

11. What happens if I need support beyond my package?

Additional hours can be added at the agreed hourly rate, subject to availability and prior discussion.

12. Can I reach you outside business hours?

Support is provided during business hours.
For urgent matters, you may send an email, and I will respond during the next available working period.

13. How can I book an appointment?

Appointments can be scheduled via the consultation link on the website or by email at info@johnsonassistance.com.