1. What is a Virtual Assistant (VA)?

A Virtual Assistant (VA) provides remote administrative and organisational support, helping businesses and practices run more smoothly. This includes tasks such as inbox management, scheduling, patient communication, and other administrative support — allowing you to focus on what matters most.

2. Why would I need a Virtual Assistant?

If you’re a busy healthcare professional or entrepreneur, administrative tasks can quickly take over your day. Working with a VA helps reduce that pressure, creating more space for patient care, focus, and balance within your practice.

3. What packages do you offer?

I offer three support packages, designed to match different levels of need:

• Essential Support: €500/month (10 hours)

• Steady Support: €1000/month (20 hours)

• Full Support: €1500/month (30 hours)

Each package is thoughtfully tailored to healthcare professionals and entrepreneurs who want reliable, ongoing administrative support.

4. What’s included in each package?

• Essential Support: Inbox management, calendar scheduling, and basic patient communication.

• Steady Support: Everything from Essential Support, plus more consistent communication, task coordination, and workflow support.

• Full Support: Everything from Steady Support, with extended involvement such as document management, invoicing preparation, and optional digital care support.

You’ll find detailed descriptions of each package above.

5. Is there a minimum commitment period?

Yes. All packages have a minimum commitment of three months.
This ensures continuity, allows time to build an effective working rhythm, and helps create meaningful, lasting improvements within your practice.

6. Can I purchase additional hours if needed?

Absolutely. Additional hours can be booked at an hourly rate of €50 per hour (excl. VAT). This is ideal during peak periods or when you need extra support alongside your monthly package.

7. How do I start working with you?

You can start by scheduling a free introductory call. During this conversation, we’ll calmly explore your needs and see which type of support is the best fit for your practice.

8. What is your availability?

I’m available Monday through Thursday, from 9:00 AM to 5:00 PM.
Fridays are generally reserved for administrative work and follow-ups, though short sessions can be scheduled by appointment.

9. How do we communicate?

Communication is primarily handled via email, allowing for clear and organised follow-up.
Phone calls are available by appointment only, ensuring focused and efficient conversations. I aim to respond to emails within 24 hours.

10. How does billing and payment work?

Invoices are sent monthly in advance. You’ll receive your invoice at the beginning of each month, and payment is due within 7 days. Support begins once payment has been received, ensuring a clear and smooth start to our collaboration.

If we’re starting mid-month, the invoice will be prorated accordingly.

This approach ensures clarity, continuity, and a smooth collaboration for both sides..

11. What happens if I need support beyond my package?

If you require additional support, extra hours can easily be added at the hourly rate. We’ll always discuss this in advance, so expectations remain clear.

12. Can I reach you outside business hours?

I’m not available on weekends as a standard.
For urgent matters, you can reach out by email, and I’ll respond as soon as possible during business hours.

13. How can I book an appointment?

You can schedule a free introductory call via the contact form on the website or by emailing info@johnsonassistance.com. I’ll be happy to connect and explore how I can support your practice.